Search

customer experience management services If you want to earn the trust of your customers, build a long-lasting relationship (and increase your revenue in the process), you need to deliver satisfying & memorable sales experiences…. wherever & whenever they may occur. Providing your customers with impeccable service all the way from their initial point of contact to purchase delivery is your biggest priority when it comes to creating a loyal customer base; and we provide expert guidance for every last step of the process. 93% of people read online reviews before making a purchase, & spend 50% more with businesses t hat regularly respond to reviews service options Customer Service Handling For your existing Customer Service & Sales representatives, we will perform detailed training and direct the application of our proven customer handling and sales methods - creating consistency across department service techniques, establish a high quality standard and maintain customer satisfaction ratings. Reduce Returns & Refunds We perform reports of all returns and refunds, investigate the reason behind each situation to identify if they are preventable, and then implement processes and methods to avoid future occurrences to eliminate the preventable causes Customer Relationship Management (CRM) We install and train staff on CRM software to monitor all employee/customer correspondence via calls, emails, chats, & other media to ensure customer service is maintained at the highest level. Website Chat We install and set up a website chat system to provide real time sales support to customers as they browse your website for products/services. This helps close sales and resolve any immediate issues and answer questions with fast turnaround results Verbal & Written Talking Scripts We will develop written scripts for customer service representatives to use on all inbound customer calls/emails/correspondence - this helps with ensuring every quality control step is met on every customer call & all product/service upselling opportunities are offered 100% of the time Sales Reports We pull and create monthly reports of all marketplace sales, track revenue metrics to identify potential patterns, profit deficits, & look for new growth opportunities Sales & Service Disclosures We will create any necessary disclosures or forms to help resolve a history of customer issues regarding deposits, non-payment, abandoned property, storage fees, diagnostics charges, and other company policies to help prevent them from causing future problems and increase customer awareness of company processes to avoid miscommunication Past Due Invoices & Balances We record, track & pursue any history of past-due customer accounts and forward the appropriate balances to high-return collections agencies to regain lost profits NEXT: Check out our E-Commerce Management Services service pricing Pricing for our services is customized according to the specific needs of each client and may vary according to a variety of factors. Discover which services have the best potential for achieving your goals. We offer affordable solutions for businesses of all sizes! CLICK HERE for your FREE SERVICE PROPOSAL & PRICE LIST

digital marketing services What is Digital Marketing? Digital marketing is the process of displaying your business products and services using digital channels to reach and connect with online audiences. These techniques of engaging with potential customers uses internet forums and other digital network options (e-mail, social media platforms, amd website content) each operating as their own individual broadcasting channels. These methods allow you to direct resources to raising awareness about your business, generating interest in your products and services, displaying marketing value, and appealing to customers with high potential to convert into sales. social media marketing Social Media Marketing (SMM) refers to the act of presenting your business online to social media platforms such as Facebook, Instagram, Linked In, YouTube, Twitter, and others by producing, posting, and evaluating the information you share. People congregate to social media platform posts to share ideas, give advice, answer questions, and provide support. Brands aren’t starting those conversations, nor are they driving them. It’s all people. The reason why marketing on social media platforms is important now more than ever is because social media is where buyers and customers are engaging. It's more than just making profiles on various social networks and uploading random material. It all comes down to relevancy, audience engagement, and pinpoint targeting. The use of social media marketing is critical for engaging existing customers, reaching new audiences, building trust, brand loyalty, and much more. Manage/create social media accounts to improve brand/company visibility Weekly content creation and publishing to increase traffic, visibility, promote new and existing services Hashtag research and analysis for content post reach optimization Stay up-to-date with proper audience and demographic spending patterns Build target audiences and ideal customer personas for enhanced market reach Monitor and respond to social content comments, account messages and inquiries to establish and maintain optimal response timeframes Research & join relevant social media groups to share social content and business products/services Monthly analytics and reporting Manage feedback & reviews on all online business platforms, respond to negative customer experiences, establish strategies to generate more positive ratings, endorse customer satisfaction experiences, and improve overall public reputation Design promotional graphics & posters for scheduled sales and holiday promotions Assist with Better Business Bureau accreditation Set up coupon codes, scheduled holiday sales, & discount eligibility requirements 77% of consumers are more willing to buy from a brand with a social media presence search engine optimization Search Engine Optimization (SEO) is the activity of directing your website to appear higher on a search engine results page (SERP) to increase traffic. When searching for a product on search engines like Google or Bing, most people will only check the first page and don’t bother going through the other pages. They want instant answers and they want it on the first page. Search Engine Optimization (SEO) is the activity of directing your website to appear higher on a search engine results page (SERP) to increase traffic. When searching for a product on search engines like Google or Bing, most people will only check the first page and don’t bother going through the other pages. They want instant answers and they want it on the first page. Improve website loading speeds to support high search engine ranking Audit web page titles & meta descriptions for enhanced descriptions and increase traffic Optimize website mobile layout, content and images for easy visibility Add internal/redirect links on webpages to increase visitor navigation experiences and dwell times Keyword research & analysis to help improve Google search ranking Managing Google business page for questions, reviews, maintain up to date business contact information Image tag & keyword optimization on photos and videos to support fast loading speeds Write monthly, industry-relevant blog posts to increase quantity of website keywords, supplement brand visibility, increase website traffic, & generate leads Add credible links and resources to cited content posts, data and shared information 68% of shoppers start their online product research with a search engine content marketing In today's digital age, a website can be used to execute a variety of marketing techniques to help your business grow, and it not only provides credibility but also contributes to the impression that your business is larger and more successful. Nothing builds trust more than content marketing. E-mail marketing is a great way to grow your brand because it gives you direct access to your customers' or potential customers' e-mail inboxes. Mailing lists offer incentives to customers and encourages them to return to your website, and increaseS their potential to turn into sales for your business. In-depth website review and audit for smooth layout architecture and clean graphic formats Website plugin & app implementation, monthly maintenance updates Website theme development and customization for readability, ranking power, and content relevancy Improve efficiency of website links & URLS to increase customer visibility Create product, service, and business relevant videos for content sharing and web page design Build input forms for customer contact information, e-mail addresses, and record authorization to add to marketing lists Share business updates, blog articles, or service offers via customer subscription e-mail lists Research and track competitor, industry, and market products, services, and promotional offers NEXT: Check out our Inventory Management Services service pricing Pricing for our services is customized according to the specific needs of each client and may vary according to a variety of factors. Discover which services have the best potential for achieving your goals. We offer affordable solutions for businesses of all sizes! CLICK HERE for your FREE SERVICE PROPOSAL & PRICE LIST

terms & conditions TABLE OF CONTENTS 1. AGREEMENT TO TERMS 2. INTELLECTUAL PROPERTY RIGHTS 3. USER REPRESENTATIONS 4. PROHIBITED ACTIVITIES 5. USER GENERATED CONTRIBUTIONS 6. CONTRIBUTION LICENSE 7. SUBMISSIONS 8. SITE MANAGEMENT 9. TERM AND TERMINATION 10. MODIFICATIONS AND INTERRUPTIONS 11. GOVERNING LAW 12. DISPUTE RESOLUTION 13. CORRECTIONS 14. DISCLAIMER 15. LIMITATIONS OF LIABILITY 16. INDEMNIFICATION 17. USER DATA 18. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES 19. MISCELLANEOUS 20. CONTACT US 1. AGREEMENT TO TERMS These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Jaxness, LLC ("Company," “we," “us," or “our”), concerning your access to and use of the Jaxness.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY. Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms every time you use our Site so that you understand which Terms apply. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. 2. INTELLECTUAL PROPERTY RIGHTS Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks. 3. USER REPRESENTATIONS By using the Site, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Terms of Use; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise; (4) you will not use the Site for any illegal or unauthorized purpose; and (5) your use of the Site will not violate any applicable law or regulation. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). 4. PROHIBITED ACTIVITIES You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us. As a user of the Site, you agree not to: Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords. Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site. Use any information obtained from the Site in order to harass, abuse, or harm another person. Make improper use of our support services or submit false reports of abuse or misconduct. Use the Site in a manner inconsistent with any applicable laws or regulations. Engage in unauthorized framing of or linking to the Site. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools. Delete the copyright or other proprietary rights notice from any Content. Attempt to impersonate another user or person or use the username of another user. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”). Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you. Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site. Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code. Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software. Use a buying agent or purchasing agent to make purchases on the Site. Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses. Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise. 5. USER GENERATED CONTRIBUTIONS The Site does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Site and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Site Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that: The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party. You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms of Use. You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms of Use. Your Contributions are not false, inaccurate, or misleading. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us). Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone. Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people. Your Contributions do not violate any applicable law, regulation, or rule. Your Contributions do not violate the privacy or publicity rights of any third party. Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors. Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap. Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms of Use, or any applicable law or regulation. Any use of the Site in violation of the foregoing violates these Terms of Use and may result in, among other things, termination or suspension of your rights to use the Site. 6. CONTRIBUTION LICENSE You agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings). By submitting suggestions or other feedback regarding the Site, you agree that we can use and share such feedback for any purpose without compensation to you. We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions. 7. SUBMISSIONS You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site ("Submissions") provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions. 8. SITE MANAGEMENT We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site. 9. TERM AND TERMINATION These Terms of Use shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress. 10. MODIFICATIONS AND INTERRUPTIONS We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site. We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith. 11. GOVERNING LAW These Terms shall be governed by and defined following the laws of Virginia. Jaxness, LLC and yourself irrevocably consent that the courts of Virginia shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms. 12. DISPUTE RESOLUTION Binding Arbitration Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by the International Commercial Arbitration Court under the European Arbitration Chamber (Belgium, Brussels, Avenue Louise, 146) according to the Rules of this ICAC, which, as a result of referring to it, is considered as the part of this clause. The number of arbitrators shall be 2. The seat, or legal place, of arbitration shall be Virginia. The language of the proceedings shall be English. The governing law of the contract shall be the substantive law of Virginia. Restrictions The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. Exceptions to Arbitration The Parties agree that the following Disputes are not subject to the above provisions concerning binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court. 13. CORRECTIONS There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice. 14. DISCLAIMER THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. 15. LIMITATIONS OF LIABILITY IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US OR JAXNESS, LLC. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. 16. INDEMNIFICATION You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Site; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it. 17. USER DATA We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data. 18. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means. 19. MISCELLANEOUS These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use. 20. CONTACT US In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at: Jaxness, LLC 3419 Virginia Beach Blvd #5405 Virginia Beach, VA 23452 contact@jaxness.com *** Last updated January 31, 2018

business affiliates Check out our affiliates and see what some of the best businesses in the automotive industry have to offer! PEDAL COMMANDER Throttle response controller that instantly customizes & improves the throttle response in your car or truck to fit your needs. RAE-MOTORSPORTS Custom metal fabrication, specializing in the Subaru, DSM, EVO, & MK5 platforms. SLEEK COATING Refine your metal parts with the highest quality custom powder coating & ceramic coating specialists. BLACK-VUE Advanced dashcam technology and a leader in the industry, consistently delivering high-quality, reliable, and well-designed in-car video recorders. Use coupon code "JAXNESS" for 10% off & free shipping over $200 CHIPWERKE Unleash the hidden power of your engine. Get up to 40% more HP with our plug and play system, installed in minutes.

employee management services What i s Emp loyee Management? Employee management is the process of assisting employees to reach their full potential on a daily basis and contribute to the overall success of a business. This process involves establishing effective communication, monitoring performance, resolving conflicts, and establishing a healthy work environment. A successful employee management system will retain talent, motivate hard work, deliver results, and maintain smooth department operations. Employee turnover costs range from 100-300% of the replaced employee's salary service options Recruiting and Hiring We create and maintain individual job listings on multiple online resources, review applicant resumés, conduct open position interviews within EEOC guidelines, and implement/oversee new-hire onboarding procedures Workplace Behavior Establish proper format and execution of corrective action processes, enforce business policy compliance, perform disciplinary counseling, & execute termination protocols per Unemployment Commission guidelines Job Training & Retention We will train your new & existing employees within their existing job descriptions, company policies/guidelines, & execute routinely scheduled follow-ups to ensure policy retention by each individual staff member Standard Operating Procedures We will publish or improve Standard Operating Procedures for all jobs and department tasks, record them in digital formats for easy sharing and future updates Accountability We will direct and assist department supervisors with their individual employees training and individual accountability of their job performance Department Scheduling We can assist or create staff schedules per needs of the business, also provide management of any time-off requests or schedule adjustments Conflict Resolution We will act to address and resolve any employee conflicts, oversee employee attendance, track and manage absences per company policy OSHA Guidelines We will perform regular examinations of workplace safety conditions, remove hazards in a timely manner, and report any accidents per OSHA standards & requirements Performance Coaching We will establish and perform routine employee performance coaching sessions to maintain or promote high standards of job performance in addition to & conducting any necessary re-skilling contingencies NEXT: Check out our Customer Experience Management Services service pricing Pricing for our services is customized according to the specific needs of each client and may vary according to a variety of factors. Discover which services have the best potential for achieving your goals. We offer affordable solutions for businesses of all sizes! CLICK HERE for your FREE SERVICE PROPOSAL & PRICE LIST

client forms New Business Setup Assistance We'll help you navigate the legal requirements of establishing a new business, and understanding things like your different business structure options: Sole-Proprietorship, Partnership, Non-Profit, and Corporation. Click here to download our New Business Setup Assistance Client Questionnaire Employee & Human Resources Support We can help you reorganize project timelines, delegate tasks, and streamline procedures to make sure everything gets done - making sure your department employees feel secure & appreciated in their roles and stay motivated in their contributions to your bottom line. Click here to download our Employee & Human Resources Support Client Questionnaire Customer Sales Experience We provide expert guidance for every last step of the process: providing your customers with impeccable service is your biggest priority when it comes to creating a loyal customer base - all the way from their initial point of contact to purchase delivery. Click here to download our Customer Sales Experience Client Questionnaire E-Commerce Enhancement We can establish your online storefronts and provide continued support to maintain their accuracy and sales ratings. With billions of product listings competing for the attention of hundreds of millions of consumers, finding the right marketplaces and maximizing your presence is the key. Click here to download our E-Commerce Enhancement Client Questionnaire Digital Marketing Stop guessing & pass the torch to our team of experienced social media & digital marketing experts. We have the experience to help you generate customer engagement, improve traffic, educate your audiences on what you offer, and convert them into sales for premium margins. Click here to download our Digital Marketing Client Questionnaire Supply Chain Management Some of the most common (and overlooked) profit losses are in the shipping and receiving expenses of businesses dealing in retail sales. We have a method for the madness within product fulfillment and guarantee avoiding wasted profits inside your supply chain processes. Click here to download our Supply Chain Management Client Questionnaire We're committed to provide and maintain your company’s high standards of excellence. Discover how our customized efficiency techniques & performance accountability methods can put your automotive business on the path for success! Interested in a FREE PROPOSAL? Fill out our CONTACT FORM to receive a CUSTOM SERVICE PROPOSAL in only 2 business days ! CLICK HERE to review the 3 SIMPLE STEPS of our proposal process !

free service proposal The automotive industry is always trying to make things better than they were yesterday, with a solid, proven purpose; progress means profit. You're not at risk by changing, you're at risk by staying the same. A post-COVID economy doesn't give much room for trial-and-error, making now the best time to scale your business for the future. Trust us to steer the constant flow of progressive action in the right direction. Jaxness Automotive Business Development Services will help you achieve peak operation efficiency today, and for years to come. 3 EASY STEPS! Business Assessment Questionnaire After your original contact inquiry, we'll initiate our discovery process by sending you a Business Assessment Questionnaire to learn specific details about your service needs & pinpoint your objectives.This is how we'll determine if we're the best fit to assist you before building your custom services program. Automotive Business Service Proposal Next, we build and provide your Automotive Business Service Proposal - which services we recommend to accomplish your objectives and fulfill business outlining expectations, and our tiered pricing structure. Our prices are tailored to the needs of will include several listed service options, benefit information, deliverable each individual client and timeline projections. Proposal Revie w Period Upon receipt, the Proposal's quoted services and price structures are valid for a 14-day review period. Please utilize this time to consider each of the services offered and select which option best suits the needs of your business. If you have any questions or would like to di scuss additional options, reach out to us at your earliest convenience within this period. Service A greement Contract Once you've selected an offer, and both parties agr ee on the service term and start dates, we will send you a Service Agreement Contract to read, sign, and send back to us before your declared service start date. We'll take it from there! Between our regular analytics reports and updates sent via e-mail, our communication will always remain open for you to reach out with any questions or concerns you may have during your service term. Our goal is to help you by making you life easier. No matter what stage of service agreement you're in, we want to be there to help you anything you need. Interested in a FREE PROPOSAL? Fill out our CONTACT FORM to receive a CUSTOM SERVICE PROPOSAL in only 2 business days !

frequently asked questons We've put together some commonly asked questions to give you more information about Jaxness and what we have to offer you. If you have a question you can't find the answer to, please use the Contact Us page. WHO do you offer services to? We offer services for any business within the automotive industry. Our background covers just about every corner of the market, including (but not limited to): Automotive mechanical repair Paint & body repair Aftermarket performance parts (research, development, testing, retail sales, commercial sales) Powder coating & automotive metal fabrication Classic & vintage automobile restoration Automobile design & testing Automotive electrical replacement parts & repairs Engine building & dyno tuning Performance modification Automotive racing shops Automotive detailing companies Automotive Photographers Automotive tinting & vinyl Automotive vinyl wrapping shops Automotive interior restoration & customization Wheel & Tire sales (retail & commercial) Automotive shipping carriers And any other company associated with the production, wholesaling, retailing, building, renovation, customization, and maintenance of motor vehicles, replacement parts, or performance parts. What are "automotive business services"? Automotive business services are activities that benefit companies without creating or supplying their own branded or physical products. Industry businesses rely on service providers like ours to help implement, improve, or fix almost any aspect of business operations, such as: Digital marketing services Human Resources management Recruiting, hiring, and new employee onboarding processes Product, service, or part development Shipping & receiving department optimization Employee performance coaching Creating new business strategies E-Commerce marketplace set-up Website building & maintenance Operational reporting and auditing Customer service management & enhancement Workplace or project safety Brand or company logo & graphic design Social media outreach & online reputation management Reducing overhead costs Increasing revenue and identifying new sales opportunities Maximizing profit margins We're responsible for improving a company's work environment and business processes, to help them increase sales, reduce expenses, and run more efficiently to maximize their productive potential. where do you perform your services? A majority of our services can be performed remotely, which is one of the greatest benefits for businesses when hiring us. It can be challenging to find qualified, talented employees when you're limited to hiring within a certain geographical area, especially for businesses that are located in small towns or cities with lower populations. Our main office is located in Virginia Beach, but we also have a variety of automotive professionals all around the country that we regularly bring on to help us with certain projects or contracts in need of their unique talents and abilities. However, we are available (and often requested) to travel to our clients' locations to perform certain services and tasks on-site. Some assignments require the ability to observe processes or problems first-hand in order to determine the best way to resolve them. For example: Gain more accurate insight when there are office conflicts or high employee turnover rates due to hostile work environments To directly demonstrate updated, efficient business policies and department procedures Perform performance reviews, assist employees with productivity goals, or provide individual skill coaching Taking photographs or videos of business products and services to create marketing content, website graphics, printed promotional items Participate in routine meetings or group discussions within departments to help identify or suggest operation improvements Interview staff or management to acquire different viewpoints about department strengths or weaknesses that need to be addressed Analyze workplace conditions, hazards, safety concerns, and verify OSHA guidelines are being followed prior to an incident or fine Implement employee appreciation programs, attend celebrations, and offer rewards for reaching productivity goals or metrics Even just routine check-ins to make sure there aren't any small inefficiencies or overlooked obstacles that could cause future problems for the business when are your work hours for client projects? Our normal office hours are Monday-Friday from 8:00am-6:00pm EST, but it's not uncommon for some tasks to carry over into the weekend - like setting up holiday sales or promotional discounts for businesses selling parts or products online. Most clients work within office hours similar to ours, though some may be located in states with time several hours ahead or behind us. This involves a little more time management and advanced planning for scheduling conference calls and video chats, but we're all basically time-zone-pro's at this point thanks to a very diverse history of clients on both the east and west coasts. The services we offer do require a written contract agreement and set term length - which is predetermined and agreed upon by both parties. Our most common contract lengths are 6 and 12 months, depending on the services requested. A majority of our services cannot be executed overnight and expected to produce immediate results - most services involve small changes or adjustments over an extended period of time. This policy prevents any major disruptions to the day-to-day operations within a business, avoiding any unnecessary risk to revenue or potential profits as a result of changing things too suddenly. The contract also protects the interests of both parties by clearly defining the responsibilities and obligations of both the client and the service provider - outlining the services, deliverables, and turnaround time for the project(s) to be completed; preventing any misunderstandings between either side. why should I hire your company? Even if your business isn't experiencing operation delays, poor performance, declining productivity, and you're enjoying a healthy office culture with a drama-free work environment (please call us if all of those apply to you, we'd love to learn how you made it happen! ), there is always an opportunity to grow and improve. Learning to adapt is essential to evolve. Experience helps us adapt and overcome challenges, survive elements, prevent injury, face danger, etc. It has helped the automotive industry make things faster, reliable, safer, affordable, efficient, improved in every way. Even after Edison invented the light bulb, it was far from being the voice-controlled, energy efficient, 16-million-color bulb being used in my desk lamp. The foundation of our business culminates from working with a wide assortment of clients and the many different ways they run their individual businesses. Our background is a culmination of various methods, processes, procedures, systems, approaches, discoveries, mistakes, successes, and designs obtained from brilliant, innovative, resourceful, and talented industry leaders that we've had the great fortune of working with over the last few decades. We have the ability to help you skip common methods of trial-and-error problem solving; saving you time, money, and priceless resources that our post-COVID economy has no mercy for. how much do your services cost? We customize our service prices based on the individual needs of each client and their project time requirements. Once we've had the opportunity to evaluate your business, we custom-build your proposal based on our professional recommendation for the services that will fulfill exactly what your company needs. We have several pricing models tailored to the different types of assistance we offer: Hourly service rate Individual project fixed rate Monthly retainer rate As we operate on fixed rate contracts, we require payment prior to providing services - so our most common payment methods are monthly bank transfers, or single payment of the total contract amount prior upon signing. We are happy to provide you with a variety of pricing levels to allow you to determine what tasks are more of a priority, and which services are less of a concern for your available budget.