Customer Service Handling

• For your existing Customer Service & Sales representatives, we will perform detailed training and direct the application of our proven customer handling and sales methods - creating consistency across department service techniques, establish a high quality standard and maintain customer satisfaction ratings. 
   

Reduce Returns & Refunds

• We perform reports of all returns and refunds, investigate the reason behind each situation to identify if they are preventable, and then implement processes and methods to avoid future occurrences to eliminate the preventable causes
   

Customer Relationship Management (CRM)

• We install and train staff on CRM software to monitor all employee/customer correspondence via calls, emails, chats, & other media to ensure customer service is maintained at the highest level. 
   

Website Chat

• We install and set up a website chat system to provide real time sales support to customers as they browse your website for products/services. This helps close sales and resolve any immediate issues and answer questions with fast turnaround results
   

Verbal & Written Talking Scripts

• We will develop written scripts for customer service representatives to use on all inbound customer calls/emails/correspondence - this helps with ensuring every quality control step is met on every customer call & all product/service upselling opportunities are offered 100% of the time
   

Sales Reports

• We pull and create monthly reports of all marketplace sales, track revenue metrics to identify potential patterns, profit deficits, & look for new growth opportunities 
   

Sales & Service Disclosures

• We will create any necessary disclosures or forms to help resolve a history of customer issues regarding deposits, non-payment, abandoned property, storage fees, diagnostics charges, and other company policies to help prevent them from causing future problems and increase customer awareness of company processes to avoid miscommunication
   

Past Due Invoices & Balances

• ​We record, track & pursue any history of past-due customer accounts and forward the appropriate balances to high-return collections agencies to regain lost profits